Chartly — Support

Questions, bug reports or feedback? Email primedesigndecks@gmail.com and we'll get back to you.

How do I play?

Every day Chartly gives you three chart setups. Watch each one form, then pick the pattern from four choices. Get them right to build your streak, earn coins and climb the leaderboard. Tap How to play on the home screen for a walkthrough.

My streak reset. What happened?

Your streak counts days in a row. Missing a day resets it unless you have a streak freeze (available in the Shop), which covers a missed day automatically. Your best streak and total points are always kept in Stats.

My progress didn't carry over to another device

In Discord, progress follows your Discord account. If Chartly shows "Your Discord account isn't connected", tap Connect Discord. On the app and website, progress is saved on that device.

What happens if I run out of money in Options?

Trading closes for the day and your account refills to $10,000 the next day. Your trader rank and record stay.

How do I delete my data?

Go to Stats → Delete my data. It permanently removes your profile, progress, friends, messages and leaderboard entries. See the Privacy Policy for details, or email us and we'll do it for you.

Someone is being rude

In a chat, tap Report or Block at the top. To report an offensive name, tap it on the leaderboard. Blocking removes them from your friends and stops them from messaging you or adding you again. You can also email us the player's name and number (for example, Name#1234).

How do I change or turn off reminders?

In the iPhone app, go to Stats → Reminders. You'll get at most one reminder a day when the new charts are ready, plus a heads-up an hour before they reset, and only on days you haven't played yet. You can also turn notifications off in iPhone Settings → Chartly.

I found a bug

Email primedesigndecks@gmail.com with what happened and your device (for example, iPhone and iOS version, or browser).